How much can I get when I refund a ticket? Analysis of popular refund policies across the network
Recently, with the end of the summer travel season and the beginning of the school season, air ticket refund and change policies have become a hot topic. Many passengers face refund issues due to changes in itinerary, but the refund rules of different airlines and ticket purchasing platforms vary greatly. This article will provide you with a detailed analysis of the air ticket refund policy based on hot discussions across the Internet in the past 10 days.
1. Comparison of refund rates among major domestic airlines
| airline | More than 7 days before departure | 2-7 days before departure | Within 48 hours before departure | After takeoff |
|---|---|---|---|---|
| Air China | 10% | 20% | 30% | 50% |
| China Eastern Airlines | 10% | 25% | 40% | 60% |
| China Southern Airlines | 5% | 15% | 30% | 50% |
| Hainan Airlines | 10% | 20% | 35% | 55% |
2. Refund rules for special price tickets
Recently, many social platforms have been discussing the issue of "difficulty in refunding" special air tickets. Specially priced tickets usually have stricter refund rules:
| Ticket type | Refund rules | Change rules |
|---|---|---|
| Economy class special ticket | Generally non-refundable | 50% change fee is required |
| super economy class | 50% refundable | Pay 30% change fee |
| Business class special offer | 70% refundable | Pay 20% change fee |
3. Special refund policy during the epidemic
Recently, the epidemic has recurred in many places, and some airlines have introduced special cancellation and change policies:
| airline | Scope of application | Refund policy | Validity period |
|---|---|---|---|
| Air China | Medium and high risk areas | Free returns and changes | Until September 30, 2023 |
| China Eastern Airlines | The destination is an epidemic area | Fee-free refund | Until October 15, 2023 |
| China Southern Airlines | The place of origin is an epidemic area | Full refund | Until September 30, 2023 |
4. Differences in refunds on OTA platforms
The refund policies of online travel platforms (OTAs) often trigger consumer complaints. Recent data shows:
| Platform name | Average refund processing time | additional handling fee | Refund arrival time |
|---|---|---|---|
| Ctrip | 3-5 working days | 10-30 yuan | 7-15 days |
| flying pig | 2-7 working days | 0-20 yuan | 5-10 days |
| Tongcheng | 3-10 working days | 15-50 yuan | 7-20 days |
5. Expert advice and rights protection channels
1.Read the cancellation and change rules carefully before purchasing tickets: The refund and change policies for air tickets of different cabin classes and discounts are quite different. It is recommended to take screenshots and save the relevant terms.
2.Prioritize purchasing tickets on the official website: The cancellation and change policies on airline official websites are usually more favorable than those on OTA platforms, and the processing speed is faster.
3.Communicate in a timely manner under special circumstances: In the event of force majeure factors such as epidemics and natural disasters, you can call the civil aviation service quality supervision hotline 12326 to make a complaint.
4.keep credentials: After submitting your refund application, be sure to save evidence such as screenshots or recordings to prevent disputes.
Recent data shows that the number of complaints about ticket refunds in August increased by 35% month-on-month, mainly focusing on issues such as non-refundability of special-price tickets and excessive handling fees. The Consumer Association reminds that according to the "Civil Aviation Passenger Transport Rules", airlines are not allowed to charge refund fees exceeding 30% of the ticket price. If you encounter illegal charges, you can complain to the Civil Aviation Administration.
Finally, we would like to remind all passengers that typhoons have occurred in many places recently, and many airlines have issued special cancellation and change policies. It is recommended to pay attention to the latest announcements before traveling. Plan your itinerary reasonably and try to avoid unnecessary refund losses.
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